Customer Success Manager

As a Customer Success Manager we want you to be passionate about the use of data and technology in order to support our clients generates a more profitable customer base. The challenge will be to design and promote growth & analytics solutions aimed at making customer portfolios profitable for our clients and create impact on the market. Along with this, solutions must be packaged and sales management developed, developing the V Digital business in the region.

As a Customer Success Manager, you will be involved in development across multiple topics and missions, such as:

• Solution Design: You must actively participate in the design of the offer of loyalty programs and solutions for our clients, identifying market needs and packaging said solutions.
• Project Delivery: you will have the opportunity to directly lead projects for our clients to achieve:
  1. Design and guide the implementation of strategies to increase billing and/or increase the use of products and services.
  2. Design and guide the implementation of campaigns that deepen knowledge about the functions and characteristics of the product proposal to increase its use.
  3.Actively manage the customer journey to understand the customer experience, from onboarding to reduce conversion time and service activation, to churn management, generating improvements in the customer experience.
  4. Design and guide the implementation of strategies to boost cross and up -sell.
  5. Design and guide the implementation of customer service models.

• Passion for digital disruption and customer management.
• 6-8 years of experience delivering marketing and growth solutions.
• Management and use of data in multiple platforms related to data management (CRM, CDP, among others).
• Familiarity with marketing, marketing technologies, data management and ability to apply technological knowledge to improve the way our clients reach their customers.